Ensure there is only 1 Firefox browser window open. Using Firefox, these steps have been verified on the most recent Version 111.0 (64-bit): Sigma-Aldrich Punchout Catalog: For users encountering issues with the Sigma-Aldrich Punchout catalog please follow these instructions to place orders. Maintenance may also be performed outside core business hours including overnight and on weekends. You may temporarily receive an "Unable to Connect" message when you try to punchout to a catalog, and/or UW Ariba may be unavailable between 12-1 for maintenance on an as needed basis. We do everything we can to ensure UW Ariba is available during core business hours, Mon-Fri, 8 am-5 pm PST. Do not open a new tab of Ariba without completely closing out of the previous session or you will encounter issues.Īriba Performance: The SAP Ariba Business Network has been in an extended state of instability with functional disruptions for several weeks since late September. Next, open new tab and start a new Ariba session. Before creating a new requisition and selecting a new catalog, clear your cache and close the Ariba tab you were using.After successfully checking out of the catalog and back in Ariba, complete and submit your order, or save it.If you continue to use Chrome as a preferred browser, you will need to follow these steps for each new requisition: When making purchases from multiple catalogs, it is recommended to switch browsers to Firefox Extended Support Release or Internet Explorer via Edge for a better punchout shopping experience. To help with the issue, please try the following options: clear the cache on your browser, which will allow you to make a single catalog purchase before receiving the message again. This persisting issue is related to updated security settings for the Chrome browser. If using the Chrome browser, some punchout catalogs are returning a "Token Expired" error when checking out. Chrome Browser Use for Punchout Catalog Shopping: Instructions for that setting can be found here. It is recommended to reverse the setting once you are done using Ariba to place orders. There is a browser setting in Safari that can be utilized to allow Safari to complete a catalog order. Safari Browser Use for Punchout Catalog Shopping on MacBooks: See instructions for finding this version here.
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